FAQ

So, who are you anyway?

I'm Devin, an independent knitwear designer and small shop owner. You can find my weekly podcast on YouTube!

I make just about everything in the shop with my brain and my two hands, and when you buy from me, you are supporting me and my family directly.  So, THANK YOU!

How can I get in touch with you?

The best way to contact me is email: devin@knittymcpurly.com

Who is in charge of designing patterns, email support, product development, inventory, supply buying, and shipping?

Me!  So if it takes a few days to get a response from me, please be patient. But if it takes TOO long, I probably lost your email in my inbox.  Feel free to email me again!!  ;)

When can I expect my order to ship?

Most orders ship in 1-2 business days.

Pre-order yarn will ship in about 2 weeks. Advent and Lent calendars ship about 1 month before the holiday starts.

How much is shipping within the US?

0$-199.99$............. $7 shipping

$200+........ FREE!

How much is shipping to Canada?

0$-199.99$............. $12 shipping

$200+........ FREE!

How much is International shipping?

It depends on where you are in the world and how much the package weighs. 

What happens if I am unsatisfied with my order?

Contact me at devin@knittymcpurly.com telling me what went wrong and we will see what we can do to fix it. I want you to be overjoyed with your new treasures!

If I forgot to use the discount code, can you give me a refund?

Of course. I want you to be happy with your purchase and what you paid for it!

Can I import my Knitty McPurly pattern into my Ravelry library?

Not that I know of. As far as I can see, Ravelry doesn't allow you to import patterns.  If you choose to use my patterns anyway, create a folder on your hard drive in which to store them. This is what I do for PDF sewing patterns and it works great!

What if I accidentally deleted my PDF pattern email/can't open my PDF/have some other problem with my PDF?

Rarely, people will have trouble receiving their PDFs. I'm not sure why this happens, but if you send me an email, I will help you solve it. I have never had a problem be unsolvable!  We can fix it!!!

If your question wasn't answered here, please send me an email at devin@knittymcpurly.com and I will do my best to answer it!  Thanks, as always, for visiting my site!